Refund policy

What is your return policy?

Bible Artistry does not accept returns. All sales are final.

What is your exchange policy?

Bible Artistry only offers exchanges. No refunds. If you receive your item and it is defective or damaged, you are eligible for an exchange/store credit up to 30 days after your order is delivered. Please notify us ASAP. Each order is packaged with love & care, but unfortunately things do get tossed around during the shipment process. 

Note: For an item to be eligible for exchange the following conditions must be met;

1. The item must be sent back within 14 days of the delivery date.
2. The item must be in its original, unused, unaltered and unwashed condition.
3. The item must be returned with tags and packing.

When we receive the product, our team would inspect the product and make sure everything is good. An email would be sent out if the exchange is or isn't accepted. If accepted, the customer would get store credits of the value of the item they returned. 
Please note that the customer is responsible for shipping back the exchange item to us and are allowed to use any delivery company of their choice

What if my product is damaged/defective?

If you receive your order and it is damaged/defective please email us at bibleartistry@thebibleartistry.com. Please include your name, order number and picture of your damaged/defective order. We will be sure to get back to you within 24 hours (Please read our exchange policy)

What if I thought the appearance of my item was going to be different?

Unfortunately, all sales are final. Please review the item's description and photos before purchase.

 What address do I ship my exchange to (If item is broken/defective)?

We will provide you with a return address to ship your order back. 

What if I never received my item?

We are not responsible for stolen packages after they leave the Bible Artistry facilities. If an item was stolen (and marked "delivered"), it is your responsibility to file a claim with the shipping carrier (ex. UPS, USPS, FedEx, DHL). We will provide you with the address , shipping carrier information, tracking information and date of delivery to assist you with your claim investigation. You shall receive compensation for your lost/stolen package through the shipping carrier. 

If your item has been lost in transit, you will receive store credit to repurchase the item. If item is sold out, you will still be issued store credit. 

What if I entered the incorrect address?

Once you place an order, your information cannot be changed. Please double check your information at checkout. If the item is returned to us due to a faulty address, we will issue you store credit to repurchase the item. 

How long will my order take to be shipped?

Most orders will be shipped within 5-8 business days. If item is a pre-order, please read the description below the product for shipping times & information. Pre-orders normally take 4 weeks to ship. Times may vary depending on the product, so please check description. 

Do you ship to P.O. Boxes?

Yes, we ship to PO Boxes.